Privacy Policy

NexSignal is operated by TechzenDigital Ltd, 4 Briarfield Road, Bradford, BD18 2DQ, United Kingdom. We are the data controller for personal information collected through this Platform.

Contact: contact@techzendigital.com

We collect the following categories of personal data:

• Account data: name, email address, phone number
• Payment data: processed securely by Stripe — we do not store card details
• Usage data: pages visited, signals viewed, features used
• Communication data: feedback, support requests and chat messages sent through the Platform
• Technical data: IP address, browser type, device information

We use your personal data to:

• Provide and maintain your NexSignal account and subscription
• Deliver market signals, email alerts and WhatsApp notifications
• Process payments and manage your subscription
• Respond to your support queries and feedback
• Improve the Platform through analytics and usage data
• Send service updates, security notices and policy changes
• Comply with our legal obligations

We process your data on the following legal bases:

• Contract: processing necessary to provide the services you've signed up for
• Legitimate interests: improving our Platform and preventing fraud
• Legal obligation: compliance with applicable laws
• Consent: for marketing communications (you can withdraw at any time)

We do not sell your personal data. We share data only with trusted third-party service providers who assist us in operating the Platform:

• Supabase — database and authentication hosting
• Stripe — payment processing
• Cloudflare — hosting and security
• Mailchimp — email marketing (with your consent)
• xAI (Grok) — AI-powered signal generation and chat support

All processors are bound by data processing agreements and are required to keep your data secure.

We retain your personal data for as long as your account is active or as necessary to provide our services. Upon account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

You have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: limit how we process your data
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: at any time for consent-based processing

To exercise any right, contact us at contact@techzendigital.com. We will respond within 30 days.

We use essential cookies necessary for the Platform to function (authentication sessions). We do not use tracking or advertising cookies. You can manage cookies through your browser settings.

We implement industry-standard security measures including HTTPS encryption, secure authentication, row-level database security and regular security reviews. However, no online service is 100% secure.

NexSignal is not directed at or intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children.

If you have a complaint about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

TechzenDigital Ltd
4 Briarfield Road, Bradford, BD18 2DQ, UK
Email: contact@techzendigital.com